Privacy Policy

1. Introduction

Ethereon Edge Inc. ("Ethereon Edge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our AI-powered cryptocurrency trading platform.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account or use our services, you may provide us with:

• Personal identification information (name, email address, phone number, date of birth)
• Government-issued identification documents for verification purposes
• Financial information (bank account details, payment method information)
• Proof of address documentation
• Communication preferences and settings
• Any information you provide when contacting our support team

2.2 Information Collected Automatically

When you access our platform, we automatically collect:

• Device information (type, operating system, unique device identifiers)
• IP address and approximate geographic location
• Browser type and version
• Pages visited, features used, and time spent on our platform
• Trading activity and transaction history
• Error logs and performance data

2.3 Information from Third Parties

We may receive information about you from:

• Identity verification service providers
• Partner brokers and financial institutions
• Payment processors
• Fraud prevention services

3. How We Use Your Information

We use the information we collect to:

• Create and manage your Ethereon Edge account
• Process transactions and execute trades on your behalf
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Provide customer support and respond to inquiries
• Send important account notifications and updates
• Improve our platform, algorithms, and user experience
• Analyze usage patterns and optimize performance
• Send marketing communications (with your consent)
• Protect the security of our platform and users

4. Information Sharing

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third parties who assist us in operating our platform, including cloud hosting providers, payment processors, identity verification services, and customer support tools. These providers are contractually obligated to protect your information.

4.2 Partner Brokers

Regulated financial institutions that execute trades on your behalf. They receive only the information necessary to process your transactions.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and your options regarding your information.

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL/TLS encryption for all data transmission
• AES-256 encryption for data at rest
• Two-factor authentication (2FA) for account access
• Regular security audits and penetration testing
• Employee access controls and confidentiality agreements
• Continuous monitoring for suspicious activity
• Secure data centers with physical security measures

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our platform
• Improve our services and user experience
• Provide security features

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functionality Cookies: Remember your preferences and settings
• Security Cookies: Help protect against fraudulent activity

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Withdraw Consent: Withdraw consent for certain data processing activities
• Portability: Request your data in a structured, commonly used format
• Complain: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at privacy@ethereon-edge.ca. We will respond within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Financial records are typically retained for seven years after account closure, as required by Canadian financial regulations. When information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Your information may be processed in countries outside of Canada where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual obligations that provide protection equivalent to Canadian privacy standards.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered address
• Displaying a notice on our platform

Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Email: privacy@ethereon-edge.ca

Mail: Ethereon Edge Inc., Privacy Officer, Toronto, Ontario, Canada

We take all privacy concerns seriously and will respond promptly to your inquiries.